Terms & Conditions

Welcome to KLW Instruments. By accessing or purchasing from our website (www.klwinstruments.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services or placing an order.

1. General Information

KLW Instruments operates as a global brand providing Micro Ophthalmic and Hair Transplant Instruments. All products are offered subject to availability and the terms listed below.

By using our website, you confirm that you are of legal age and authorized to enter into a binding agreement with us.

2. Product Information

We strive to ensure that all product details, descriptions, and prices are accurate. However, errors may occasionally occur.

  • KLW Instruments reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

  • Product colors and finishes shown on the website may vary slightly due to lighting or display settings.

3. Orders & Payments

  • All orders are subject to acceptance and availability.

  • Once your order is placed, you will receive a confirmation email.

  • Payment must be made in full before order dispatch.

  • We accept secure payments via trusted gateways (e.g., PayPal, credit/debit cards, or bank transfer).

  • KLW Instruments reserves the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

4. Pricing & Currency

  • All prices listed are in USD (or as displayed on the website) and include applicable taxes unless stated otherwise.

  • Shipping charges and customs duties (for international orders) are not included in the product price.

5. Shipping & Delivery

  • Orders are processed once payment is received.

  • Delivery times vary by destination and availability.

  • KLW Instruments is not responsible for delays caused by customs, couriers, or unforeseen circumstances.

  • Customers are responsible for providing accurate delivery information.

6. Returns & Refunds

  • Returns are accepted under specific conditions only (e.g., unused or defective items).

  • Used or customized products are non-returnable.

  • Refunds are processed once returned items are inspected and approved.

(Refer to our Return & Refund Policy for detailed terms.)

7. Intellectual Property Rights

All content on the KLW Instruments website — including logos, text, product images, graphics, and design — is the intellectual property of KLW Instruments and protected by copyright laws.
You may not reproduce, modify, or distribute any part of this website without prior written permission.

8. Limitation of Liability

  • KLW Instruments is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • All instruments are intended for professional use only. We are not responsible for misuse, mishandling, or unauthorized application of products.

9. Warranty Disclaimer

  • Our instruments are supplied with quality assurance and inspected before dispatch.

  • KLW Instruments does not provide any implied warranties unless explicitly stated.

  • We are not responsible for damage caused by improper sterilization, use, or maintenance.

10. Privacy & Data Protection

Your personal information is handled according to our Privacy Policy, which outlines how data is collected, used, and protected.
By using our website, you consent to the practices described in our Privacy Policy.

11. Changes to Terms & Conditions

KLW Instruments reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.